Keep in Touch

Have a suggestion, comment, or question? Drop us a line and we'll reply you soon!

Email

info@comtech.net.nz

Phone

+64 9 930 6275

Address

Maunu, Whangarei

Albany, Auckland

Christchurch

Infrastructure Management
Transform service delivery, decision making and business performance with proactive infrastructure management

Transform service delivery, decision-making and business performance

PCTECHNZ IT Infrastructure Management service offers greater flexibility, control and certainty across your physical, virtual and cloud environments. As we work alongside your IT department, tailoring defined sets of support services to enable the business to deliver on its strategy – without exposing it to external risk.

With PCTECHNZ as your IT MSP, you can be confident that your IT infrastructure – are being actively managed, monitored and supported. PCTECHNZ uses the ITIL framework which is a set of detailed practices for IT service management (ITSM) that focuses on aligning your IT services with the needs of your business.

ITIL

PCTECHNZ uses the ITIL framework which is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. ITIL being used to demonstrate compliance and to measure improvement. Our components of our "MANAGED-IT-AS-A-SERVICE" being offered by PCTECHNZ are:
  • INCIDENT MANAGEMENT
  • PROBLEM MANAGEMENT
  • EVENT MANAGEMENT
  • CHANGE MANAGEMENT
  • CONFIGURATION MANAGEMENT
  • RELEASE MANAGEMENT
  • SERVICE MANAGEMENT
  • INFRASTRUCTURE HEALTHCHECK
  • VENDOR MANAGEMENT
Conducting an infrastructure health check across all desktop and data centre hardware. This provides baseline performance information, identifies areas of over or under utilisation and can provide an immediate return for the business in terms of cost and risk management.
With an intuitive interface that offers an accurate, single view of your IT assets – providing real-time performance data for you to share business-wide.
Offering infrastructure and application wide monitoring 24/7/365, with intelligent alert routing, resolution and reporting.
We monitor and track recurrent problems, looking to identify better ways to manage your infrastructure. This enables us to detect and resolve potential problems and reduce management load.
Rapid diagnosis and fix of issues via automation and remote support is critical to efficient infrastructure management. Guided by our customer support process our help desk and on-site engineer teams deliver expert support under agreed response times.

RELATED CONTENT

ITSM KP
Problem and incident management
Read More
IT Support
When systems go down, speed is vital
Read More
Blog
Under Construction
Coming Soon