PCTECHNZ uses the ITIL and Kepner Tregoe framework and conforms to ISO 27001 standards. ITIL is a set of detailed practices for IT service management that focus on aligning IT services with business needs to demonstrate compliance and measure improvement. Kepner Tregoe is based on IT Service Management (ITSM) leveraged to instill best practices and help your organisation deliver consistent services. Effective problem solving and incident and problem management are at the heart of effective IT Service Management.
INCIDENT MANAGEMENTMaking the right decisions to improve customer service
PROBLEM MANAGEMENTReduce cost and improve IT stabilityCONSULTING SERVICES Deliver a world-class customer experience